Website Management — Important Details

Weekly inspections

Website Management inspections are performed weekly. OrrenTech's weekly inspection cycle may begin at midnight Sunday.

An inspection reflects the condition of the website at the time it is inspected. Website Management is not continuous monitoring and does not guarantee uninterrupted website operation between inspections.

A report with no findings means no actionable problems were identified during that inspection. It is not a certification that the website is free of defects.

Website Monitoring

Website Monitoring is a customer-facing inspection service. Repairs are not included.

When OrrenTech identifies a problem, the report will explain what was found, why it may matter, and what OrrenTech recommends doing next. When appropriate, OrrenTech may separately offer to perform the repair.

Website Care baseline

Before OrrenTech accepts ongoing Website Care repair responsibility, the website must pass a baseline inspection and be brought to an acceptable clean condition.

Existing problems identified during the baseline inspection must be addressed before repair coverage begins.

Included repair coverage begins from the established Website Care baseline. Pre-existing conditions are not included.

If OrrenTech accepts the website after its baseline inspection and later discovers an existing customer-facing defect that OrrenTech missed during that inspection, OrrenTech will treat that missed defect as covered repair work.

If a website is not reasonably suitable for Website Care in its current condition, OrrenTech may decline to accept it until the necessary work is completed.

For substantially neglected sites, OrrenTech may offer a discounted rebuild instead. Rebuild discounts are determined case by case based on the condition of the existing site, how much of it can reasonably be retained, and the required rebuild scope. A discounted rebuild requires a minimum three-month Website Care commitment beginning on the rebuilt site's launch date. The rebuild period does not count toward that three-month commitment.

What Website Care repair coverage means

Included Website Care repairs restore existing or intended customer-facing website functionality covered by the Website Monitoring inspection.

New features, new functionality, redesigns, requested changes, and other project work are not repairs and may be quoted separately.

Third-party costs are not included. This includes paid apps, themes, services, subscriptions, licenses, vendors, or other outside expenses required to complete work.

Website Care covers the website in the condition accepted by OrrenTech at the established baseline. Problems resulting from later changes made by the client, the client's employees, another developer or provider, or other outside parties to navigation, features, functionality, or other covered site elements are not included repairs.

Extraordinary events

Ordinary Website Care repair coverage does not include extraordinary or project-scale events such as major platform failures, security incidents or compromised-site recovery, major third-party service failures, migrations, rebuild-scale recovery, or similar events materially beyond routine website repair.

If an extraordinary event occurs, OrrenTech will address any additional work, authorization, and pricing separately.

Required access

Website Care depends on OrrenTech retaining the access required to perform the agreed inspections and technical work.

If required access becomes unavailable, OrrenTech will notify the customer when the access failure is discovered.

Faults discovered after access is restored are not covered as included repairs for the period during which OrrenTech was unable to inspect or manage the website.

Cancellation, downgrade, and return to Website Care

Website Monitoring and Website Care are month-to-month subscriptions. Payment is processed on the first business day of each service month.

Payments for the current service month are nonrefundable.

Customers may cancel any time before the next monthly payment is processed. Cancellation prevents the next month's renewal. The current paid service month remains active through the end of that service month.

A customer who cancels Website Care, downgrades to Website Monitoring, or otherwise leaves Website Care must complete a new baseline inspection before Website Care repair coverage can begin again. Previous Website Care status does not grandfather the website into future repair coverage.

Scope of Website Management

OrrenTech Website Management focuses on website operation and technical health. It does not include general business consulting, financial advice, marketing strategy, or guarantees of business results.

OrrenTech recommendations are based on the information available during an inspection. A recommendation is not a guarantee that a particular action will resolve an issue or produce a particular result.